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Anger About Photos.

I am so angry right now.

So I bought my Mini Diana camera a few weeks ago. I bought some colour film and some black-and-white C41 film. The camera has a setting that takes half-frame shots. I used that for nearly all of the shots because it let me take more.

When I had 2 colour films and one black and white full, I took it to a photo shop in Marrickville Metro (this was Tuesday). After having a word with the guy, he assured me they could process half-frame photos and black-and-white, and it would take 2 business days to process, then announced it was $62 (16.95 per colour & 28 for the black-and-white). I thought it was a bit steep, but paid and handed over the film.

Tanja was home on Thursday, so went up to Marrickville with the slip to collect the film. The two colour ones were ready, but the black-and-white was going to take long, come back Saturday. The prints were awful. Clearly the guy didn't know how to deal with the half-frame, and had cut things unevenly, leaving some with 3 quarter-frames, none of which was a proper photo. Oh well, thought I. Won't be using them again.

I went back myself on Sunday.

"They're not ready."
"Yeah, it's black and white. Takes longer."
"You said two business days."
"Yes, but it's black and white. Takes longer. The developer usually comes in on Fridays, so check back then."
"...Fine. Alright. Whatever."
And I walked out.

Monday morning, I got a call on my mobile from the Manager. She apologized, and said that my photos should be in the next day & she'd call me. I felt better, saying that I must have made an impression on the guy on Sunday.

Here's the kicker.

Today, Tuesday, one week after I dropped off the film, I get the call from the manager.

"Your film is ready."
"Thank you. I'll pick it up tomorrow."
"Yeah, but you didn't tell us it was half-frame."
" that a problem? The colour was half-frame, and that was fine."
"It's just that it's more pictures, so we'll have to charge you more. Another $18."
"...WHAT. You're kidding."
"No, you should have told us it was half-frame. That's twice as many photos."
"Well, why not print two photos to a page, like you did before, with the colour?"
"Is that what you wanted?"
"Yes. ... ... ... Wait, they're already printed, aren't they?"
"Yes. So you need to pay more. Because it was done manually. Because it's black-and-white."

I've agreed to go in and try and sort this out. I'm tempted to ask for the negatives and tell them to go fuck themselves.

Reader Comments (4)

What a load of horseshit. Get your negatives and go somewhere else for decent prints.

June 18, 2012 | Unregistered CommenterAnnika

That's so shit :(

My friend Rachael does a fair amount of lomography and usually goes to a place on Pitt St to have them developed. She says they are not particularly great but they still do 1 hour developing so at least it's fast.

Other than that she recommended trying Vision Imagelab in Redfern. She hasn't used them yet but they are our direct competition (I work at Blow Up Imaging, we don't develop photos unfortunately) and they are apparently pretty decent quality and cost wise. Could be worth a shot!

June 19, 2012 | Unregistered CommenterCharlotte

Charlotte: yeah, that's Fotolab, I haven't tried them yet. I've heard good things about VanBar and Vision Colour Lab.

June 19, 2012 | Registered CommenterLucas

That is very sucky indeed. The problem is that so few places process film anymore that it's hard to find really good service. I hope you get it sorted. And I hope the photos are ok when you get them...

June 29, 2012 | Unregistered CommenterCelia

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